What is Haven's service offering?

For customers who receive an energy system through California's SGIP program, the details of Haven's service offering are explained in your Energy Service Agreement or ESA.

Through your ESA, Haven owns and maintains the system for the duration of your service term. This means you get to enjoy the benefits of solar and battery backup while we ensure your system runs at peak performance.

Haven's service includes:

• Maximizing system reliability and performance
• Hassle-free maintenance and repairs
• Clear, transparent performance reporting
• Compliance with California’s SGIP requirements

Benefits of working with Haven:

• Hassle-free: Customers don’t need to deal with warranty claims, paperwork, or manufacturer approvals for the length of their contract. Haven takes care of everything.
• Quick resolutions: Because Haven monitors and maintains the system, issues are detected and resolved quickly, reducing downtime.
• Seamless coordination: We ensure that all components (solar + battery) work together and avoid conflicts between manufacturers.
• Maintenance coverage: If a warranty covers a replacement, Haven handles it without any additional cost to the customer.

Because Haven owns the system for the duration of your ESA, you don’t have to worry about repairs, component replacements, or system monitoring — we handle it all.