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How to Power Cycle Your FranklinWH aPower2 Battery System

Sometimes your FranklinWH system just needs a quick reboot to get things back on track. This guide walks you through safely turning your system off and back on, also called a power cycle.

Learn how to safely turn your system off and back on, also called a power cycle.

⚠️ Important:

  • Only do this if your system is experiencing issues
  • Do not perform this during a power outage
  • If you're unsure at any step, feel free to reach out, we're happy to help!

Before You Start

  1. Make sure there's no power outage in your area.
  2. Turn off any sensitive electronics if you're worried about brief interruptions.
  3. You’ll need access to both the aPower2 battery and the aGate (your system's main control box).

Step-by-Step: Power Cycle Instructions

1. Turn Off the aPower2 Battery

Step 1.1: Find the aPower2 battery, it's a large white unit, usually mounted near your electrical panel. Photo below:

Franklin aPower 2 battery

Step 1.2: Identify the small push button on the right side of the battery.

FranklinBattery

Step 1.3: Press the small push button. This turns off the battery.


2. Turn Off the aGate

Step 2.1: Locate the aGate, this is typically a gray or white box labeled "FranklinWH" that is slightly smaller than the battery. 

Franklin_aGate

Step 2.2: Find the main breaker feeding power into the aGate. This is usually next to or inside your main electrical panel.

Franklin aGate open

Step 2.3: Flip that breaker to OFF. (Note: OFF is in the open position noted in photo above).

Step 2.4: Wait 30 seconds to let the system shut down completely


3. Wait for 1 Minute

Step 3.1: Give your system a moment to rest; waiting 1 full minute helps everything reset properly.


4. Turn the System Back On

Step 4.1: Turn On the aGate

  • Step 4.1.1: Flip the main breaker for the aGate back to ON
  • Step 4.1.2: Wait 2 minutes for the system to boot up


Step 4.2: Turn On the aPower2 Battery

  • Step 4.2.1: Flip the DC breaker on the aPower2 battery back to ON.
  • Step 4.2.2: You should see lights come on. A solid or blinking green light means everything’s working properly.


5. Check the FranklinWH App

Step 5.1: Open your FranklinWH app to make sure everything looks good.

Step 5.2: You should see that your system is online, and power is flowing as expected.


Still Not Working?
No worries, we’re here for you, just send us the following and we’ll help you out:
  • A photo of your aPower2 and aGate
  • A screenshot of what you see in the app
  • A quick note about what you’re experiencing